NHTSA Complaint #11186409 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11186409
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	March 7, 2019
Date Filed	March 13, 2019
Mileage	93,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I HAVE A 2012 FORD FOCUS AT 93000 MILES, I STARTED THE CAR ONE MORNING ON MY WAY TO WORK AND THE STEERING ASSIST FAULT POP UP ON THE SCREEN BEHIND THE STEERING WHEEL. THE STEERING WHEEL BECAME HARD TO TURN AND I COULDN'T DRIVE IT DUE TO IT BEING NOT SAFE TO DRIVE. I TOOK IT TO A FORD DEALERSHIP AND THEY TOLD ME THE STEERING RACK AND PINION NEEDS TO BE REPLACE AND IT'LL COST $2200 FOR THE REPAIRS. I'VE LOOK UP ONLINE AND FOUND MAN OTHERS LIKE ME WHO FACE THIS PROBLEM. FORD NEEDS TO HAVE A RECALL ON THIS, IT'S VERY DANGEROUS FOR US TO DRIVE DOWN THE ROAD AND SUDDENLY YOUR STEERING WHEEL WOULDN'T TURN.

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