NHTSA Complaint #11186109 — 2015 FORD ESCAPE

THE VEHICLE BEGAN STALLING OCCASIONALLY AFTER BEING DRIVEN AT HIGHWAY SPEED, AND THEN TURNED OFF AND SITTING FOR ABOUT 20 MINUTES. I WOULD RESTART THE VEHICLE, AND AFTER PUTTING IT IN DRIVE, IT WOULD GO A FEW YARDS, THEN DIE AND THE FUEL LIGHT WOULD COME ON. RESTARTING THE VEHICLE USUALLY WORKED, AND SOMETIMES, MULTIPLE RESTARTS WERE NEEDED. SOMETIMES, IT WOULD START TO STALL WHILE DRIVING AFTER RESTARTING, AND FLOORING THE ACCELERATOR MADE IT KEEP GOING. AFTER A FEW MONTHS, THIS BECAME A REGULAR OCCURRENCE AND I BECAME AFRAID TO DRIVE THE VEHICLE. THEN, THE VEHICLE BEGAN STALLING WHEN IT WAS IDLING, SUCH AS IN A TRAFFIC JAM OR AT A RAILROAD CROSSING. REPEATED RESTARTS DID NOTHING; IT KEPT STALLING AFTER A FEW SECONDS. THE ONLY WAY TO GET THE VEHICLE RUNNING AGAIN WAS TO DRIVE IT AT HIGHWAY SPEED. I TOOK THE VEHICLE TO DON DAVIS FORD IN ARLINGTON, TX AND THEIR MECHANIC DIAGNOSED IT AS A FAILURE OF THE ACTIVE GRILLE SHUTTER SYSTEM, WHICH WAS COVERED IN MY EXTENDED WARRANTY.