NHTSA Complaint #11186011 — 2019 JEEP WRANGLER

AFTER ABOUT 2700 MILES ON THE ODOMETER OUR STOCK JEEP WRANGLER UNLIMITED RUBICON WITH NO AFTERMARKET PARTS STARTED TO HAVE VERY POOR STEERING, AND WAS HARD TO KEEP IN OUR LANE. IT ALSO STARTED TO HAVE THE STEERING WHEEL SHAKE BACK AND FORTH FAST WHEN HITTING AN EXPANSION JOIN IN THE ROAD OR A BRIDGE. THE JEEP IS NOW DIFFICULT TO KEEP IN OUR LANE, AND IS VERY DIFFICULT TO DRIVE ON NARROW, WINDY OR ROADS WITH CONSTRUCTION. WE WERE ALMOST IN MULTIPLE ACCIDENTS ONCE THIS STARTED ON A ROAD TRIP. THIS ISSUE GETS WORSE AND WORSE WITH SPEED. YOU CAN GRAB THE TIE RODS ENDS AND TRACK BAR AND OTHER STEERING COMPONENTS AND THEY ALL NOW HAVE LIKE 1/8 IN OF PLAY AT EACH END. YOU CAN EASILY SHAKE THEM UP AND DOWN / BACK AND FORTH. THIS WAS NOT AN ISSUE FOR THE FIRST 2500 OR SO MILES. THIS IS A VERY DANGEROUS SITUATION AS AT TIMES YOU HAVE TO SLOW DOWN VERY FAST DUE TO THE STEERING WHEEL SHAKING. ALSO, IT VEERS FROM SIDE TO SIDE DUE TO THE LOOSE STEERING WHERE YOU CAN MOVE THE STEERING WHEEL OVER 1 1/2 INCHES WITHOUT THE TIRES MOVING AT ALL. I HAVE VIDEOS OF ALL THESE ISSUES OCCURRING, AND YOU CAN ALSO SEE THE STEERING COMPONENTS MOVING WHEN THE STEERING WHEEL IS TURNED BEFORE THE PLAY IS OUT AND THE WHEELS MOVE. WE ARE NOW SCARED TO DRIVE OUR VEHICLE DUE TO OUR SAFETY AND THE SAFETY OF OTHERS ON THE ROAD.