NHTSA Complaint #11185901 — 2008 FORD FUSION

THE DASHBOARD IN MY VEHICLE IS DEFECTIVE AND NEEDS TO BE REPLACED. IT IS WARPED AND IMPACTS THE FUNCTION OF THE AIRBAG. THE WARPED DASHBOARD BULGES IN FRONT OF THE AIRBAG COMPARTMENT AND PREVENTS THE AIRBAG FROM SITTING FLUSH IN THE COMPARTMENT. IT IS OBVIOUS THAT IF THE AIRBAG DEPLOYS, IT WILL NOT DEPLOY PROPERLY. WE HAVE DISCUSSED THIS WITH THE FORD DEALER AND HAVE BEEN TOLD IT IS NOT FORDS RESPONSIBILITY TO REPLACE THE DASH. WE RECENTLY HAD THE AIRBAG REPLACED DUE TO A RECALL AND THE PROBLEM WORSENED BUT THE FORD DEALER AGAIN REFUSED TO REPLACE THE DASHBOARD. WE'VE INCLUDED THREE PICTURES TO DEMONSTRATE THE EXTENT OF THE PROBLEM. SINCE THE DASHBOARD IS DEFECT AND AFFECTS THAT SAFETY OF THE VEHICLE, THE MANUFACTURER SHOULD REPLACE THE DASHBOARD AT NO COST TO US.