NHTSA Complaint #11185429 — 2017 FORD F-250

WITH NO NOTICE THE TRUCK CUT OFF AT A BUSY INTERSECTION AND WOULD NOT RESTART. BECAUSE OF THE LOCATION THE POLICE ORDERED A TOW TO MOVE IT QUICKLY. LATER ROADSIDE ASSISTANCE TOWED IT TO THE DEALER WHO INFORMED ME THE FUEL PUMP WAS BAD BUT THEY REQUIRED MORE THROUGH WORK TO QUOTE IT ALL. IT ENDED UP THE WHOLE HIGH PRESSURE FUEL SYSTEM HAD TO BE REPLACED AS WELL AS THE FUEL INJECTORS. FORD CLAIMED IT WAS DUE TO WATER CONTAMENATED FUEL HOWEVER MY INSURANCE SENT A SAMPLE PULLED FROM THE TRUCK AND FOUND ONLY METALS CONSISTENT WITH THE MATERIAL FOUND IN THE FUEL SYSTEM BUT NO WATER. MY INTERNET RESEARCH SHOWED RECALLS FOR THIS TRUCK WERE ISSUED FOR A MISSING STRAP ON THE FUEL PUMP BUT NOT FOR MY VIN WHICH WAS PRODUCED IN THE KENTUCKY PLANT. WHEN I SHOWED THE DEALERSHIP THEY ENCOURAGED ME TO CONTACT FORD CORPORATE AS THEY COULD NOT ASSIST ME FURTHER. THE TRUCK SHUTTING OFF WITH NO WARNING IS A DANGER TO THE DRIVER. I WAS BILLED $9,493.49 BECAUSE THEY CLAIMED WATER CONTAINATION IN THE FUEL WHICH WAS NOT PRESENT. I HAD THE DEPARTMENT OF AGRICULTURE CHECK THE LAST PLACED I PURCHASED FUEL AND IT WAS ALSO FINE AS WAS THE FUEL THE INSURANCE COMPANY PULLED FROM THE TRUCK. FORD OWES THE CONSUMER A RECALL AND REINBURSEMENT FOR THE CHANGES! THIS HAPPENED TO BE THE 2ND FUEL SYSTEM THIS TRUCK HAS RECEIVED. THE FIRST WAS REPLACED UNDER WARRANTY BUT I AM UNABLE TO LOAD THE SERVICE RECORD DETAILS DUE TO FILE SIZE. I WILL SEND THEM IF YOU WILL ALLOW IT.