NHTSA Complaint #11185103 — 2014 KIA SOUL

ON MAY 29TH 2018 I WENT BACK TO HOLLY KIA WITH A PROBLEM WITH MY TIRES . I SPOKE TO THE SERVICE DEPARTMENT SUPERVISOR AGAIN ABOUT THE CATALY CONVERTER. HE STATED TO REPAIR THE CATALYTIC CONVERTER WOULD COST ME ABOUT $1100. I WAS TRULY UPSET BECAUSE MY CAR IS ONLY 4YEARS OLD. ONCE I PICKED UP MY CAR I CONTACTED THE KIA CORPORATE OFFICE AND SPOKE TO ANOTHER YOUNG LADY EXPLAINING TO HER THE SITUATION AND SHE WAS VERY RUDE UNPROFESSIONAL BECAUSE SHE TOLD ME THAT IT KIA ONLY MANUFACTURES THE CAR BUT THEY ARE NOT RESPONSIBLE FOR WHEN A PART SUCH AS A CATALYTIC CONVERTER MAY GO BAD IN A CAR AND THERE WAS NOTHING THEY COULD DO FOR ME. SHE THEN STATED THAT THE NEXT TIME I PURCHASE A CAR I SHOULD MAKE SURE I UNDERSTAND THE WARRANTY COVERAGE BEFORE I PURCHASE THE VEHICLE. NEEDLESS TO SAY MY CATALYTIC CONVERTER NEEDS REPAIRING. I ALSO HAD PROBLEMS WITH MY TIRES AND I EXPLAINED TO THE YOUNG LADY THIS AS WELL. I TOLD HER I JUST DIDN'T UNDERSTAND WHY THEY DID NOT WANT TO HELP ME GET THESE SITUATIONS FIX BECAUSE MY CAR WAS FAIRLY NEW. WELL I DIDN'T GET HELP FROM HER. FAR AS MY TIRES AFTER GETTING THE CRANK SENSOR FIX I FOUND MYSELF BACK AT HOLLY KIA GETTING MY TIRES LOOKED AT BECAUSE THE AIR KEPT GOING OUT. ONE MORNING GOING TO WORK A YOUNG MAN STOPPED ME ON THE HIGHWAY TO TELL ME MY TIRE WAS FLAT I IMMEDIATELY BUT AIR IN THE TIRE AND WENT TO HOLLY KIA AND TOLD THE SAME PARTS SERVICE SUPERVISOR WHAT THE PROBLEM HE TOOK MY CAR IN AND HAD THE TECHNICIAN LOOK AT MY TIRES I ASKED HIM COULD HE HAVE THEM LOOK AT ALL THE TIRES BECAUSE I AM PUTTING AIR IN THE TIRES EVERY OTHER DAY. WELL IN JUNE MY SON HAD TO PURCHASE THAT SAME TIRE THAT THEY SAID WAS FIX AND TOLD ME ALL THE OTHER TIRES WERE GOOD. IN SEPTEMBER 2018 I HAD TO END UP PURCHASING THREE OTHER TIRES BECAUSE I WAS STILL EXPERIENCING THE SAME PROBLEM WITH HAVING TO PUT AIR IN THE OTHER TIRES. EVER SINCE I PURCHASE THE TIRES NO PROBLEM