NHTSA Complaint #11185056 — 2013 FORD ESCAPE

MY 2013 FORD ESCAPE HAD AN ENGINE FIRE IN NOV 2018. WHAT HAPPENED MATCHES A RECALL FORD HAD ON A COOLANT LEAK CAUSING AN OIL LEAD CAUSING THE FIRE. I CONTACTED FORD ASKING FOR A REFUND FOR MY REPAIRS BECAUSE IT MATCHED THE RECALL. THEY ARE TELLING ME NO BECAUSE MY CAR WAS NOT LISTED IN RECALL. I ASKED IF IT WAS POSSIBLE THAT THERE WERE CARS NOT LISTED ON THE RECALL, BUT HAD THE PROBLEM AND WAS TOLD YES. ASKED HOW I COULD HAVE I CASE LOOKED INTO AGAIN FOR POSSIBLE PAYMENT AND WAS TOLD TO CONTACT THE NHTSA, WHICH IS WHAT I AM DOING.