NHTSA Complaint #11185038 — 2018 HONDA CR-V

I WAS DRIVING OUR 2018 HONDA CR-V 1.5L SUV (WITH 4200 MILES ODOMETER READING AT THE TIME OF THE INCIDENT) ON SATURDAY, MARCH 2 ON IOWA STATE HIGHWAY 92 GOING APPROXIMATE 62MPH AND WERE 25 MILES FROM HOME WHEN THE VEHICLE STALLED AND LOST ENGINE POWER UNEXPECTEDLY AND WE HAD TO GO TO THE SHOULDER OF THE HIGHWAY TO GET OUT OF TRAFFIC COMING BEHIND US ON THE ROAD. THE VEHICLE WOULD NOT ACCELERATE TO MORE THAN 6MPH AND THE ENGINE LIGHT WAS FLASHING WHEN ANY EFFORT TO ACCELERATE WAS MADE. WE CALLED HONDA ROADSIDE ASSISTANCE AND WERE TOLD IT WOULD BE A 4 HOUR WAIT FOR A TOW. THE OUTSIDE TEMPERATURE THAT DAY WAS 16 DEGREES ABOVE ZERO FAHRENHEIT . IT WAS 3 HOURS BEFORE A TOW SERVICE ARRIVED. OUR VEHICLE WAS TOWED TO SMART HONDA IN DES MOINES, IOWA WHICH WAS THE CLOSEST HONDA DEALER. THE SERVICE DEPARTMENT SUSPECTED THE OIL DILUTION PROBLEM AND DID AN OIL CHANGE THAT DAY. WE WERE ASKED TO KEEP OUR VEHICLE AT SMART HONDA UNTIL THEY COULD COMPLETE THE SERVICE REQUIRED. WE WERE NOT GIVEN A LOANER VEHICLE TO USE WHILE THE CR-V WAS AT THE DEALER. WE BOUGHT THIS VEHICLE IN JULY 2018 AND IN OCTOBER OF 2018 WE RECEIVED AN EMAIL FROM CONSUMER REPORTS ABOUT THE OIL DILUTION PROBLEM IN THE 2017-18 CR-V 1.5L ENGINES. WE DID NOT RECEIVE ANY INFO FROM HONDA CORPORATION UNTIL JANUARY 2019 WHEN WE GOT A LETTER ABOUT A SOFTWARE UPDATE DUE TO 'DRIVABILITY CONCERNS'. DUE TO SEVERE WEATHER IN IOWA, WE WERE NOT ABLE TO SCHEDULE A SERVICE APPOINTMENT AND THERE WAS NO EMERGENCY URGENCY IN THE LETTER WE RECEIVED. WE ARE HUGELY DISAPPOINTED AND UPSET ABOUT THIS ISSUE AND CONSIDER IT EXTREMELY UNSAFE TO HAVE A VEHICLE THAT CAN STALL AT ANYTIME AND ANYPLACE. A SAFETY RECALL ON THIS ENGINE SHOULD BE ISSUED BEFORE SOMEONE IS KILLED WITH A STALLED ENGINE OCCURRING COMPLETELY AT RANDOM.