NHTSA Complaint #11184922 — 2013 KIA FORTE

I AM SUBMITTING A COMPLAINT ON THE 2013 KIA FORTE EX ENGINE FAILURE FOR REVIEW. I HAVE A COPY OF THE CARFAX REPORT GIVEN BY THE LOCAL KIA DEALERSHIP AT THE TIME OF PURCHASE WHICH SHOWS THE VEHICLE WAS MAINTAINED REGULARLY. AT THE TIME OF PURCHASE IN AUGUST 2018, THE DEALERSHIP SERVICED THE VEHICLE (OIL CHANGE, ETC.). WE HAD ANOTHER OIL CHANGE AND OVERVIEW OF THE VEHICLE SINCE THEN. ALL WAS WORKING FINE UNTIL FEBRUARY 11,2019 WHEN WE HEARD A LOUD KNOCKING NOISE WHEN VEHICLE WAS IN IDLE AND INCREASES WHEN SHIFTED INTO DRIVE. ON FEBRUARY 12, I TOOK THE CAR TO OUR AUTO REPAIR SHOP. THEY DETERMINED THE INTERNAL ENGINE NEAR THE REAR IS WHERE THE KNOCKING NOISE WAS COMING FROM. THIS WOULD TAKE A REBUILD OR REPLACEMENT OF THE ENGINE. I CALLED A LOCAL KIA DEALERSHIP ABOUT THIS AND THEY SAID THERE WERE NO RECALLS AND ALL WORK WOULD BE BILLABLE. I HAVE NOT HAD A GOOD EXPERIENCE WITH THIS DEALERSHIP'S SERVICE DEPARTMENT IN THE PAST AND WAS SKEPTICAL ABOUT TAKING THIS CAR THERE. THIS IS WHY I DID NOT TAKE THE CAR TO THE DEALERSHIP. I HAVE A TRUSTED AUTO REPAIR SHOP THAT GIVES ME HONEST AND TIMELY ADVICE AND RESULTS. I HAVE CONTACTED KIA MOTORS AMERICA, INC ALREADY AND AM HOPING THAT MY COMMUNICATING WITH KIA MOTORS AMERICA, INC. DIRECTLY WILL HELP TO GIVE ME THE SUPPORT THEY ADVERTISE TO CUSTOMERS ON ALL OF THEIR VEHICLES. KIA CLAIMS TO BACK UP THE QUALITY OF THEIR VEHICLES. HOPEFULLY KIA WILL ACKNOWLEDGE THE ISSUE WITH THIS MODEL'S ENGINE FAILURE AND PROVIDE FINANCIAL ASSISTANCE FOR THE EXPENSE THAT WE HAVE INCURRED. I THANK YOU FOR TAKING THE TIME TO REVIEW THIS INFORMATION. 2013 KIA FORTE EX SEDAN 4DR 2.0L I4 F DOHC 16V GASOLINE FRONT WHEEL DRIVE