NHTSA Complaint #11184885 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11184885
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	February 19, 2019
Date Filed	March 7, 2019
Mileage	82,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL, BUT IT SEIZED. THE VEHICLE WAS TOWED TO HONOLULU FORD (1370 N KING ST, HONOLULU, HI 96817, (808)-824-3981) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO ASSIST WITH PART OF THE STEERING REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 82,800.

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