NHTSA Complaint #11184745 — 2007 TOYOTA CAMRY

I PURCHASED A CAMRY FROM BOB (XXXX) IN 2007. THE CAR STARTED CONSUMING AN EXCESSIVE AMOUNT OF OIL NOT LONG AFTER THE TOYOTA ENHANCEMENT PROGRAM LAUNCHED IN 2014. I DID NOT GET A NOTICE FROM TOYOTA. BOB (XXXX) INFORMED ME OF THE NEED TO RUN THE OIL CONSUMPTION TEST IN JULY 2015; WHICH WE DID. I WAS TOLD THE TEST "PASSED" EVEN THOUGH IT WAS OBVIOUS THAT THE CAR WAS BURNING A LOT OF OIL. THE OIL PRESSURE LIGHT KEPT COMING ON OVER & OVER AGAIN. I REQUESTED A 2ND TEST IN DEC 2015 AND I WAS TOLD AGAIN THAT THE CAR "PASSED" THE OIL CONSUMPTION TEST. FOR 3 YEARS I COMPLAINED TO BOB (XXXX) ABOUT THE SITUATION, INCLUDING THE CAR CHOKING WHEN I TRY TO ACCELERATE OR BRAKE; OIL PRESSURE LIGHT; ENGINE LIGHT; HAVING TO ADD OIL TO MY CAR UPON DRIVING IT FOR ABOUT 1000 MILES OR SO, ETC.. THIS ALL HAPPENED FROM 2015-2018. IN 2018, BOB (XXXX) TRIED TO TELL ME THAT MY CAR IS LEAKING OIL INSTEAD OF BURNING OIL. THIS WASN'T AN ACCURATE STATEMENT. SO, I WENT TO A TRUSTED INDEPENDENT MECHANIC WHO TOOK A DETAIL LOOK AT MY CAR AND CONFIRMED THAT MY CAR IS NOT LEAKING OIL AT ALL. I WENT BACK TO BOB (XXXX) & DEMANDED A 3RD OIL CONSUMPTION TEST. AFTER MUCH ARGUING THEY AGREED TO IT. WE DID THE TEST AND IT FAILED IN DEC 2018. THIS CONFIRMED WHAT I KNEW ALL ALONG. YET THEY REFUSED TO FIX THE PROBLEM TO THE POINT WHERE THE SERVICE MANAGER WAYNE (XXXX) REFUSED TO TAKE MY CALLS. THEY TELL ME THE WARRANTY HAS EXPIRED, WHICH IS VERY FITTING FOR THEM &TOYOTA. I CALLED TOYOTA INC. WHO ALSO REFUSED TO DO ANYTHING BECAUSE THE WARRANTY EXPIRED IN 2016. MY CAR IS BARELY AT 105,000 MILES WHICH IS BELOW THE TOYOTA EXTENDED WARRANTY LIMIT OF 150,000 MILES OR 10 YRS. THE FACT THAT I HAVE COMPLAINED ABOUT THE ISSUE WHILE IT WAS UNDER WARRANTY & WAS MISLEAD THE WHOLE TIME DID NOT COUNT FOR ANYTHING. OBVIOUSLY, THIS OIL CONSUMPTION ISSUE POSES A SERIOUS THREAT TO THE ENGINE & TO CAR OWNERS. REPAIRS ARE A MUST. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5