NHTSA Complaint #11184712 — 2009 VOLKSWAGEN JETTA

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHEN ATTEMPTING TO DRIVE THE VEHICLE, THE BRAKE, ABS, AND TRACTION WARNING INDICATORS ILLUMINATED. A BEEPING SOUND WAS ALSO HEARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS LATER TAKEN TO WINN VOLKSWAGEN WOODLAND HILLS (LOCATED AT 21141 VENTURA BLVD, WOODLAND HILLS, CA 91364, (818) 884-4444) WHERE IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, IT DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.