NHTSA Complaint #11184510 — 2015 AUDI A6

OWNER WAS NOTIFIED OF SAFETY RECALL 19N4 - DISCONNECT ELECTRIC COOLANT PUMP AND HAD THE RECALL SERVICE PERFORMED ON 29 DEC 2018. OWNER WAS INFORMED THAT AN ADDITIONAL SAFETY RECALL (19O2) WILL REPLACE THE COOLANT PUMP WITH A NEW ONE. ON 04 MARCH 2019, WE CALLED AUDI USA AND WERE TOLD THAT THE REPLACEMENT WAS NOT YET AVAILABLE. THE COOLANT PUMP ALSO AIDS IN PROVIDING ADDITIONAL CABIN HEAT WHICH IS IMPORTANT DURING THE WINTER MONTHS FOR THE COMFORT AND SAFETY OF OCCUPANTS IN THE VEHICLE. DUE TO THE PUMP BEING DISCONNECTED, THE CABIN HAS BEEN VERY SLOW TO WARN, INCLUDING THE WINDOW DEFROSTERS. THIS PRESENTS AN EXTREME SAFETY ISSUE ESPECIALLY DURING THE WINTER MONTHS. IT ALSO PRESENTS A POSSIBLE DAMAGE ISSUE SINCE THE AFTER COOLANT PUMP IS USED TO ALLEVIATE HEAT FROM THE TURBOCHARGER. AUDI USA STATED ON 04 MARCH 2019 THAT THE NEW COOLANT PUMPS WILL BE AVAILABLE SOMETIME IN THE FUTURE.