NHTSA Complaint #11184491 — 2010 KIA FORTE

I WENT TO THE DEALERSHIP FOR A RECALL ON 03/01/2019, THEY CHANGED TIRE VALVE STEMS AND ACU EXTENSION. WHEN THEY FINALLY FINISHED WORKING ON MY CAR. I LEFT AND WAS DRIVING HOME SO I TOOK THE 60 FREEWAY AND WHILE I WAS ON THE FREEWAY MY CAR STARTED SHAKING AND I ALMOST LOST CONTROL AND A CAR ALMOST HIT ME BECAUSE OF THAT. I COMPLAINED TO THE SERVICE MANAGER ABOUT WHAT HAD JUST HAPPENED TO MY CAR. THE MANAGER LATER COMES TO ME AND TELLS ME THE PROBLEM WAS DUE TO CRACKED TIRES AND THAT'S WHY MY TIRE WENT FLAT BUT I TOLD THE MANAGER THAT DOESN'T MAKE SENSE SINCE MY TIRES ARE IN GOOD CONDITION AND ALSO IF MY TIRES WERE ALL CRACKED THEN WHY DID ONLY ONE TIRE LOSE AIR AND NOT ALL OF THEM? ALSO THE SERVICE ADVISOR MENTIONED TO ME THAT SAME MORNING THAT THE TECHNICIAN WASN'T ABLE TO OPEN THE HOOD TO MY CAR AND I FOUND THAT VERY WEIRD SINCE A WEEK PRIOR TO THAT I HAD OPENED THE HOOD TO MY CAR WITH NO PROBLEM AND EVERYTHING WAS FINE. I WENT TO THE MECHANIC TODAY AND THE MECHANIC TOLD ME THE TIRE THEY GAVE ME WAS A CHEAP BRAND TIRE AND MY TIRES WERE NOT CRACKED AND THAT THERE WAS NOTHING WRONG WITH MY HOOD, WHEN THE MECHANIC OPENED THE HOOD HE FOUND THAT THE MOTOR COVER WAS COMPLETELY CRACKED IN HALF. I BELIEVE THE TECHNICIAN SOMEHOW CRACKED IT IN HALF WHILE CHECKING MY CAR AND LIED AFTERWARDS AND MADE THAT STATEMENT ABOUT THE HOOD NOT OPENING, I HAD TO PURCHASE A NEW MOTOR COVER. THE MANAGER WAS LYING AND COVERING FOR THE MISTAKES HIS TECHNICIAN MADE. THE MECHANIC MADE A NOTATION ON MY RECEIPT AND AGREED WITH ME ABOUT THE SERVICE DEPARTMENT AT THE DEALERSHIP WAS LYING TO COVER FOR THE MISTAKES THE TECHNICIAN MADE. I WAS VERY DISSATISFIED WITH THE LIES THEY MADE UP ABOUT MY CAR TO COVER UP THEIR MISTAKES, THE POOR CUSTOMER SERVICE GIVEN TO ME AND THE NEGLIGENCE THEY SHOWED ME ESPECIALLY SINCE MY SAFETY WAS AT JEOPARDY SINCE I ALMOST CRASHED AFTER THEY WORKED ON MY CAR.