NHTSA Complaint #11184408 — 2018 HONDA CR-V

WHEN DRIVING MY VEHICLE ON THE HIGHWAY, IT SHUT DOWN AND THE SERVICE ENGINE LIGHT CAME ON, IT HAD LOST ALL POWER AND IT HAD 4525 MILES ON IT. I WAS ON MY WAY TO TAKE IT UP FOR A RECALL FOR A SOFTWARE UPDATE WITH A/C CONTROL UNIT REPLACEMENT ; DTC P0300, P0301,P0302,P0303,P0304,OR P0172. I HAD TO CALL HONDA ROAD SIDE ASSISTANCE AND MY VEHICLE WAS HAULED ON A FLAT BED TRAILER TO GET THE RECALL FIXED. THIS RECALL ALSO INVOLVED AN OIL CHANGE, OF WHICH THEY WERE MAKING THE CUSTOMER RESPONSIBLE TO PAY FOR THE FILTER, THEY WOULD CHANGE THE FILTER WITH THE OIL CHANGE, BUT NOT PAY FOR THE FILTER WHEN CHANGING THE OIL. THERE IS ALSO AN OIL DISILLUSION PROBLEM WITH THIS VEHICLE AS THERE IS GAS GOING INTO THE OIL CAUSING A GAS SMELL IN THE OIL AND THINNING OUT THE OIL. ALSO THERE IS A HEATING PROBLEM WITH THIS VEHICLE AS THERE IS NO HEAT WHICH COMES OUT OF THE BLOWERS, WHICH WHERE I LIVE IS VERY IMPORTANT TO HAVE FOR 6-9 MONTHS OUT OF THE YEAR. I WOULD RATHER NOT HAVE AIR CONDITIONING AS I CAN ROLL DOWN MY WINDOW TO GET COOLED OFF, BUT THERE IS ONLY ONE WAY I CAN GET HEAT IN MY CAR AND THAT IS FROM RUNNING THE ENGINE AND USING THE CLIMATE CONTROL IN THE CAR. IN COLD WEATHER STATES WHEN DRIVING THIS CAR IS NOT SAFE BECAUSE WHEN IT SHUTS DOWN AND ISN'T DRIVABLE AND THE CAR ISN'T ABLE TO PRODUCE HEAT WHEN YOU ARE STRANDED A PERSON COULD FREEZE TO DEATH BECAUSE OF THE CARS INABILITY TO PRODUCE HEAT WHILE STRANDED IN THE COLD WEATHER. MY OIL ALREADY SMELLS OF GAS AND I HAVE DRIVEN IT LESS THAN 700 MILES SINCE THE OIL CHANGE, THAT WAS PERFORMED WITH THE RECALL. I AM TAKING TO HONDA DEALER AGAIN FOR AN EXAM I WAS TOLD, TO CHECK OUT SPARK PLUGS AND X-RAY THEM AND ALSO FOR ANOTHER OIL CHANGE, WITH 5219 MILES ON CAR NOW, SO WITH LESS THAN 700 MILES FROM LAST OIL CHANGE I WILL NOW BE GETTING ANOTHER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR