NHTSA Complaint #11184013 — 2012 SUBARU IMPREZA

I RECEIVED A DECEMBER 2018 RECALL NOTICE FOR RECALL WTY-84, NHTSA ID 18V-772. WHEN I CALLED MY DEALER, NORTHTOWN SUBARU, AMHERST NY, THEY TOLD ME TO CALL BACK IN LATE FEBRUARY BECAUSE THEY DID NOT HAVE PARTS YET. NOW WHEN I CALLED (3/4/2019) THEY SAY THEY DO NOT HAVE THE TOOLS FOR THE REPAIR. THEY SAID TRY AGAIN IN APRIL. THE RECALL NOTICE SAID THE RECALL SERVICE SHOULD BE PERFORMED "IMMEDIATELY". IT SOUNDS LIKE THEY ARE STALLING SO THEY DO NOT HAVE TO MAKE THE REPAIRS. I EXPECT WHEN I CALL IN APRIL THEY WILL HAVE SOME OTHER EXCUSE. PLEASE LET ME KNOW IF OTHER SUBARU DEALERS ARE MAKING THE REPAIRS AND IF ANY ARE NEAR THE 14221 ZIP CODE. WHAT CAN A CAR OWNER DO IF THE DEALERS REFUSE TO MAKE RECALL REPAIRS?