NHTSA Complaint #11183620 — 2012 FORD F-150

I HAVE OWNED MY TRUCK FOR 5+ YEARS NOW. ON FRIDAY, FEBRUARY 22 STARTED UP MY TRUCK TURNED ON MY DEFROST AND REAR DEFROST SAT IN THE CAR FOR A COUPLE OF MINUTES ARRIVED AT WORK. AS I PULLED UP IN THE PARKING LOT I HEARD A VERY DISTURBING LOUD NOISE. SOUNDED LIKE SOMEBODY HAD HIT MY TRUCK WITH A ROCK OR A BEBE GUN. I WAS BEYOND FREAKED OUT SPECIALLY SINCE I WAS THE ONLY ONE IN THE PARKING LOT. I STAYED IN MY TRUCK FOR SEVERAL MINUTES CALMED MYSELF DOWN AND DECIDED TO CALL MY HUSBAND. EXPLAIN TO HIM WHAT HAD JUST HAPPENED. AS I'M TALKING TO HIM I NOTICED IN MY REARVIEW MIRROR... THAT THE PASSENGER SIDE OF THE REAR WINDOW WAS SHATTERING AS I WAS TALKING TO MY HUSBAND. I DEFINITELY THOUGHT SOMEBODY HAD TO HIT MY VEHICLE WITH SOMETHING. HE TOLD ME TO CALL THE POLICE IF I FELT THREATENED. AT THE SAME TIME COWORKER PULLED UP NEXT TO ME I ROLL DOWN MY WINDOW AND EXPLAINED WHAT HAD HAPPENED. HE GOT OUT OF THE VEHICLE AND SAID THERE WAS ABSOLUTELY NO VISIBLE OF ANY TYPE OF HIT. SHE SAID IT MUST HAVE SHATTERED ON ITS OWN. WE WERE BOTH PRETTY SPEECHLESS BUT I WAS TOTALLY FREAKED OUT. CALLED THE INSURANCE COMPANY FILED A CLAIM. WHEN I TOOK MY VEHICLE TO SAFELITE FOR REPAIRS. HE ADVISED ME THAT FORD TRUCKS HAVE HAD THIS PROBLEM FOR MANY YEARS HE ALSO ADVISED ME THAT THEY ARE NOT DOING ANYTHING ABOUT IT SO I WOULD BE WASTING MY TIME. I WENT ONLINE AND DID SOME RESEARCH AND SURE ENOUGH, SEVERAL PEOPLE HAVE HAD THE SAME PROBLEM. IF THIS IS A DEFECT THAT COURT IS AWARE OF MY SUGGESTION WOULD BE TO FIX THE PROBLEM. WHAT IF I HAD MY NIECES AND THEIR CAR SEATS IN THE BACK IN THE WINDOW SHATTERED AND HURT MY NIECES??? I HAVE ALWAYS BEEN VERY HAPPY WITH THE QUALITY OF MY TRUCK NOW I DON'T KNOW IF I WILL OWN ANOTHER FORD BECAUSE OF THIS MAJOR PROBLEM THAT THEY HAVE THAT THEY ARE IGNORING. 😡💩