NHTSA Complaint #11183570 — 2013 TOYOTA PRIUS C

I AM REQUESTING $2,919.03 IN REPAIR REIMBURSEMENT FOR MY 2013 PRIUS C, VIN # [XXX] ON 2-11-19 I ATTEMPTED A RIGHT TURN ON A CITY STREET IN SAN MARCOS, CA. I ROTATED THE STEERING WHEEL AND HEARD AND FELT A 'CLUNK.' THE STEERING WHEEL LOST ALL TORQUE AND SPUN FREELY WITHOUT ENGAGING THE WHEELS. I DRIFTED INTO THE MIDDLE OF THE INTERSECTION WITH COMPLETE LOSS OF STEERING (SEE SAN DIEGO SHERIFF REPORT #[XXX]. BIG RED'S AUTOMOTIVE (SEE ATTACHED INVOICE) TOOK ATTACHED PICTURES OF STEERING COLUMN AND INTERMEDIATE SHAFT. PICTURES REVEAL INTERNAL DAMAGE TO COGS. CARFAX REPORT INDICATES EXTENSIVE DEALER SERVICE HISTORY WITH NO REPORTED ACCIDENTS. DEALER TOYOTA OF ESCONDIDO DID NOT DISCLOSE DAMAGE OR ACCIDENT TO VEHICLE. WITH NO EVIDENCE OF AN ACCIDENT CAUSING CONDITION AND EXTENSIVE DEALER SERVICE TO THIS VEHICLE I CONCLUDE CONDITION CAUSING COMPLETE LOSS OF STEERING IS FACTORY DEFECT. I REQUEST REIMBURSEMENT OF REPAIR COST. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CW *TT *TR