NHTSA Complaint #11183441 — 2011 GMC TERRAIN

'EXCESSIVE OIL CONSUMPTION' GMC WILL NOT HONOR THEIR RECALL. I RECEIVED A LETTER IN AUGUST OF 2015 SAYING TO BRING MY VEHICLE IN IF MY CAR WAS EFFECTED AS LONG AS IT WAS IN THE 7 YEARS 6 MONTHS AND LESS THAN 120K MILES.IN AUGUST 2016 I STARTED TO SMELL OIL BURNING IN MY CAR AND BLACK OIL LEAKING OUT OF THE ENGINE. AFTER MY RESEARCH THIS WAS THE BEGINNING STAGES OF THIS RECALL. I CALLED, GMC JAMES RIVARD AND MENTIONED THIS RECALL ASKING THEM TO FIX IT. THERE WAS ONLY AT 98K MILES AND IT HAD BEEN LESS THAN 7 YEARS. THEY LATER SAID THEY HAD TO REPLACE A CAP THAT WORE OUT, BUT CHARGED ME 129. I REALIZED THEY HAD TOOK ADVANTAGE OF ME BY CHARGING ME SIMPLY FOR CLEANING UP THE OIL AND PUTTING MORE IN. NOTHING ON THE RECIEPT MENTIONS A REPLACEMENT CAP. THROUGH THE YEARS MY HUSBAND AND I STARTED TO NOTICED MORE ISSUES, STABILTRAK WARNINGS, LOW ACCELERATION, OIL CHANGES NOT LASTING MORE THEN 2.5 TO 3 MONTHS. WE CALLED IN AUGUST 2018 AND WAS TOLD I COULD BRING IT IN, BUT WOULD HAVE TO PAY THE 125 IF THEY DECIDED IT WAS NOT THE RECALL. THIS WAS THE ISSUE PREVIOUSLY! SINCE WE'VE PAID OFF THE CAR IN SEPTEMBER 2018, WE HAVE EXPERIENCED THE CAR STOPPING IN WHILE IN DRIVE WHEN PRESSING THE BREAK, 'LOW ENGINE POWER' WARNINGS, ALONG WITH THE STABILTRAK WARNINGS, AND FREQUENTLY WANTS TO STOP WHEN MAKING HARD LEFT OR RIGHT TURNS ON STREETS. WE TOOK TO A LOCAL MECHANIC LAST WEEK AND WAS INFORMED THE CARS OIL WAS COMPLETELY (GONE FOR THE 3RD TIME, THE OIL LIFE IN MY CAR WAS AT 27%). WITH SEVERAL OTHERS, THEY INFORMED THIS COULD BE DUE TO PISTON RINGS BEING WORN OUT. I IMMEDIATELY RECALLED THE INCIDENT IN 2016 AND CALLED THE GMC RECALL CENTER. THEY REFUSED TO MAKE THE DEALER HONOR THIS RECALL, SINCE IT EXPIRED IN SEPTEMBER 2018... COINCIDENTALLY WHEN I PAID OFF MY CAR. I WISH THEY WOULD HAVE TAKEN CARE OF THIS ISSUE WHEN I ASKED! I HAVE TOTALLY LOST TRUST IN THE GMC BRAND.