NHTSA Complaint #11183396 — 2010 SUBARU OUTBACK

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11183396
Vehicle	2010 SUBARU OUTBACK
Component	AIR BAGS
Date of Incident	February 8, 2019
Date Filed	March 1, 2019
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

SUBARU WEBSITE STATES NO ACTIVE RECALL. HOWEVER, I RECEIVED A RECALL NOTICE AND HASSETT SUBARU ORDERED THE REPLACEMENT AIRBAG AND INFORMS ME THAT THE AIRBAG HAS BEEN DELIVERED. HASSETT SUBARU STATES THAT INSTALLING THE AIRBAG TAKES AN ENTIRE DAY, AND HASSETT SUBARU ONLY HAS ONE MECHANIC WHO IS TRAINED TO INSTALL THE NEW AIRBAG. HASSETT SUBARU HAS NOT YET INSTALL THE REPLACEMENT AIRBAG. I ORDERED IT ON FEBRUARY 9TH, AND HASSETT SUBARU WILL NOT PROVIDE ME AN APPOINTMENT UNTIL MARCH 19. THIS IS UNACCEPTABLE.

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