NHTSA Complaint #11183102 — 2017 CHEVROLET BOLT EV

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11183102
Vehicle	2017 CHEVROLET BOLT EV
Component	VISIBILITY/WIPER
Date of Incident	February 27, 2019
Date Filed	February 28, 2019
Mileage	16,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

ON 2/27/2019 WHILE MY WIFE WAS DRIVING HOME FROM WORK DURING A SIGNIFICANT SNOW EVENT, BOTH WIPERS STOPPED WORKING ON OUR CAR. THEY REMAINED AT THE BOTTOM OF THE WINDSHIELD AND WOULD NOT WIPE. THIS POSED A SIGNIFICANT SAFETY HAZARD AS IT MADE IT DIFFICULT FOR HER TO SEE. ON 2/28/2019 I TOOK THE CAR TO BE REPAIRED AT THE CAR DEALERSHIP. I WAS INFORMED THAT THE FAULT WAS CAUSED BECAUSE THE WIPER MOTOR HAD BEEN "STRIPPED". I AM NOT SURE HOW MY WIFE, WHILE DRIVING THE CAR COULD HAVE CAUSED THE WIPER MOTOR TO GET STRIPPED. THE WIPERS WERE WORKING ONE MOMENT, AND THE NEXT THEY WERE NOT. THERE IS A KNOWN BULLETIN FOR THE WIPER MOTORS TO STOP WORKING IN COLD AMBIENT CONDITIONS, BUT THE DEALER IS REFUSING TO REPAIR THE CAR UNDER THIS BULLETIN.

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