NHTSA Complaint #11182889 — 2003 JEEP LIBERTY

RECALL R06: THE AIR BAG ON MY 2003 JEEP DEPLOYED ON MY DAUGHTER WHILE DRIVING ON THE HIGHWAY. THE AIR BAG HIT HER IN THE CHEST AND FACE. I CALLED THE JEEP CUSTOMER LINE TO LET THEM KNOW WHAT HAPPENED AND THEY SAID THERE WAS A RECALL FOR THE AIRBAG. I INFORMED THEM THAT I NEVER RECEIVED A RECALL FOR THE AIRBAG. THEY TOLD ME THE RECALL WAS FROM 1/2015. IN 2015 I TOOK MY JEEP TO THE DEALERSHIP 2 DIFFERENT TIMES FOR RECALLS I HAD RECEIVED. JULY 2015 AND SEPTEMBER 2015. SO EVEN IF I DIDN'T GET A RECALL NOTICE THE DEALERSHIP STILL SHOULD HAVE SEEN THE AIRBAG RECALL WASN'T DONE. I HAVE BEEN GOING THREW HELL TRYING TO GET THE FCA GROUP TO FIX THE AIRBAG AND DO THE RECALL. THIS IS THE RESPONSE THEY EMAILED MY AFTER I TOLD THEM WHAT HAD HAPPENED (THIS WILL FURTHER ACKNOWLEDGE CONTACT TO FIAT CHRYSLER AUTOMOBILES (FCA), REGARDING YOUR 2003 JEEP LIBERTY. NATURALLY, WE WERE SORRY TO LEARN OF THE INCIDENT DESCRIBED TO US DURING THE INITIAL CONTACT. HOWEVER, WE HAVE HAD THE OPPORTUNITY TO REVIEW YOUR CASE AND MUST INFORM YOU THAT WE ARE NOT LED TO BELIEVE THAT THE INCIDENT WAS DUE TO A MANUFACTURING RESPONSIBILITY.) THIS WAS UNACCEPTABLE MY DAUGHTER COULD HAVE CRASHED THE JEEP AND DIED!! WHY WOULD I LIE ABOUT NOT GET A RECALL NOTICE THAT INVOLVES AN AIRBAG IN 2015 BUT I HAD 3 OTHER RECALLS DONE IN 2015 AFTER THE AIRBAG RECALL BUT NO ONE NOTICED IT WASN'T DONE!!!