NHTSA Complaint #11182187 — 2005 CHRYSLER PACIFICA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11182187
Vehicle	2005 CHRYSLER PACIFICA
Component	ENGINE
Date of Incident	February 19, 2019
Date Filed	February 24, 2019
Mileage	155,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I AM THE SOLE OWNER OF MY 2005 PACIFICA, BOUGHT IT BRAND NEW AND HAVE HAD IT SERVICED BY THE SAME CHRYSLER DEALERSHIP SINCE I BOUGHT IT. I BROUGHT IT IN FOR AN OIL CHANGE ON FEB. 19, 2019 AND WAS INFORMED THE ENGINE CROSSMEMBER IS RUSTED OUT AND NEEDS REPLACEMENT ASAP. THE DEALERSHIP HAS NEVER MENTIONED THIS PREVIOUSLY, AND THEY HAVE CHANGED OIL EVERY 3-4 MONTHS FOR 14 YEARS. AFTER RECEIVING THE NEWS, I HAVE RESEARCHED THIS ISSUE AND CHRYSLER (AS WELL AS THE DEALERSHIP) HAS KNOWN ABOUT THIS FOR YEARS AND HAS NOT SAID ANYTHING. REPAIR COST IS ESTIMATED AT $3,000. I HAVE GARAGE KEPT THIS CAR SINCE I PURCHASED IT AND IT LOOKS IS IN GREAT CONDITION, BOTH INSIDE AND OUT, UNTIL YOU LOOK UNDER THE CAR.

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