NHTSA Complaint #11182144 — 2012 BMW X5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11182144
Vehicle 2012 BMW X5
Component ENGINE
Date of Incident
Date Filed
Mileage 95,300 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I FIND IT DOWN RIGHT UNCONSCIENABLE THAT BMW IS ALLOWED TO HAVE AN OPEN RECALL THAT MAY CUSE A CRASH UNRESOLVED MONTHS AFTER NOTIFICATION. ON THURSDAY 2/22/19 WHILE ON MY WAY TO AN EVENT WHEN THE OCCURENCE MATERIALIZED. I LOST STEERING AND ENGINE FUNCTION ON A 2 PLUS MILE WINDING COMMERCIAL DRIVEWAY. THROUGH THE GRACE OF GOD I REMAINED CALM AND FORCIBLY AND MIRACULOUSLY VEER AWAY FROM A DITCH. HAD I BEEN ON A HIGHWAY WHICH WAS A REAL POSSIBILITY THAT DAY, A SUDDEN SLOWING DOWN WOULD HAVE BEEN LIFE ENDING. I AM TAKING THE TIME TO MAKE THIS COMPLAINT TO HOPEFULLY PREVENT SOMEONE ELSE THAT MAY NOT HAVE THE SAME OUTCOME AS I DID. I WAS ABLE TO SLOWLY MAKE IT TO THE PARKING LOT WHILE HAVING ROADSIDE ASSISTANCE SUMMONED BY MY SON, WHO I HAD SURRENDIPITOUSLY DIAED BEFORE I HEARD THE "POP" UNDER THE CAR, WHICH I INITIALLY THOUGHT WAS FROM RUNNING OVER A ROCK. ONCE THE VEHICLE WAS AT THE DEALERSHIP, ITHE FOLLOWING DAY RECEIVED A VOICEMAIL RESPONSE TO MY INQUIRY THAT IT WAS DUE TO THE JULY 2017 PULEY RECALL THAT DOES IMPACT STEERING AND MAY LEAD TO A CRASH. SAD. CURRENT REMEDY IS AN OFFER FOR A RENTAL WITH REXPENSES COVERED WITH NO ETA OF THE RECALLED PART REPLACEMENT. I MUST SAY I AM EXTREMELY DISTRUSTFUL AT THIS TIME OF AN ADEQUATE RESOLUTION, TO THE POINT OF A TRADE IN REQUEST. I HAVE ALSO ASKED FOR THE MANAGER TO GET BACK TO ME. THANKS.

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