NHTSA Complaint #11182118 — 2016 FORD C-MAX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11182118
Vehicle	2016 FORD C-MAX
Component	ELECTRICAL SYSTEM
Date of Incident	February 21, 2019
Date Filed	February 23, 2019
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I WAS GOING TO BACK INTO MY DRIVEWAY. I PUT THE CAR IN REVERSE THEN ALL OF THE ELECTRICAL WENT HAYWIRE.EVERYTHING TURNED ON( WINDSHIELD WIPERS, RADIO, ALL THE LIGHTS. ETC.) THEN I PUT MY FOOT ON THE GAS TO GO IN REVERSE AND IT WENT FORWARD. THEN I TRIED TURNING THE CAR OFF AND IT WOULD NOT TURN OFF, SO I WAS STUCK IN THE MIDDLE OF THE STREET. I THEN MOVED THE STICK SHIFT BACK AND FORTH, PUT IT IN REVERSE AGAIN AND IT WENT A COUPLE OF FEET, THEN WOULDN'T MOVE ANYMORE. ALL THE ELECTRICAL COMPONENTS REMAINED ON, BUT I COULDN'T TURN THE CAR OFF. I THEN HAD IT TOWED TO THE CAR DEALERSHIP WITH ALL THE ELECTRICAL COMPONENTS STILL ON.THEY COULDN'T GET IT TURNED OFF EITHER. THEY HAVE IT THERE AND HAVE NO IDEA WHAT TO DO. NOW THEY CAN'T GET IT TURNED ON BECAUSE THE BATTERY DIED.

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