NHTSA Complaint #11181556 — 2011 CHEVROLET EQUINOX

TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO BALISE CHEVROLET BUICK GMC (LOCATED AT 440 HALL OF FAME AVE, SPRINGFIELD, MA 01105, (413) 233-4668) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOSS OF ENGINE OIL AND A STRETCHED TIMING CHANGE. THE CONTACT WAS INFORMED THAT THERE WAS A PROTOCOL TO HAVE THE ENGINE OIL CHECKED EVERY 1,000 MILES TO SEE IF THERE WAS EXCESSIVE OIL CONSUMPTION. THE CONTACT WAS INFORMED THAT THE OIL CONSUMPTION WAS IN THE MANUFACTURER'S PERIMETER FOR OIL USAGE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS OFFERED AN EXTENDED WARRANTY COVERAGE OF 120,000 MILES. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.