NHTSA Complaint #11181506 — 2003 JEEP GRAND CHEROKEE

I PURCHASED A 2003 JEEP GRAND CHEROKEE 11/27/18. ON 12/24/18 I STOPPED AT A STOP SIGN WHERE THE ROAD WAS ICY. I DID NOT HIT ANYTHING. WHEN I BEGAN DRIVING AGAIN I HEARD A "THUNK" NOISE AND THE VEHICLE FELT LIKE IT WAS STUCK IN 4 WHEEL DRIVE. I PULLED OVER TO THE SIDE OF THE ROAD TWICE, PUT THE VEHICLE IN 4 WHEEL DRIVE AND BACK INTO 2 WHEEL DRIVE BUT IT DIDN'T HELP. I DROVE THE VEHICLE TO MY FRIENDS HOUSE WHICH WAS ABOUT 2 MILES AWAY AND PARKED IT. I'VE SENT 2 LETTERS TO THE DEALER BECAUSE HE WOULD NOT RESPOND TO MY PHONE CALLS. I FILED A COMPLAINT WITH BBB. HE DID NOT REPLY TO THEM. I DID SPEAK TO THE OWNER WHERE I BOUGHT THE VEHICLE AFTER THE FIRST LETTER. HIS WIFE ANSWERED THE PHONE AND THEN I TALKED TO HIM. HE AGREED THAT IF I TOWED THE VEHICLE TO HIS SHOP I WOULD BE REFUNDED THE $2400 I PAID FOR IT, WHICH I DID. I WAS TOLD BY 2 OTHER MECHANICS IT IS UNSAFE TO DRIVE. HE WAS NOT THERE. I HAD TO LEAVE THE VEHICLE THERE, I DIDN'T HAVE $ TO HAVE IT TOWED AGAIN. HE HAS NEVER RETURNED ANY OF MY CALLS. HE HAS MY $2400, THE JEEP AND A VEHICLE I GAVE AS A TRADE IN.I HAVE COPIES OF THE 2 LETTERS I SENT HIM AND MY CORRESPONDENCE WITH THE BBB. H&S MOTORS 377 WHITNEY ST. ROCHESTER NY 14606 OWNERS NAME HARRY COATES THANK YOU!