NHTSA Complaint #11181201 — 2010 FORD TAURUS

RECALL 15S02. PURCHASED USED TAURUS AND DISCOVERED LEFT REAR DOOR LATCH LOSE. FOUND OUT THAT RECALLED WAS PERFORMED ON 1/27/16 THOUGH DOES NOT LOOK LIKE THIS HANDLE WAS FIXED. CONTACTED FORD AND THEY SAID THEY ARE UNABLE TO DO ANYTHING - DESPITE THEIR FAILURE TO REMEDY THIS ISSUE. THE HANDLE EXHIBITS EVERYTHING THAT WAS BASIS OF RECALL. THE HANDLE RETURN SPRING IS UNSEATED AND SITTING ON ITS SIDE, SPRING RETAINER WALL IS LISSING/BROKEN OUT, ETC. FORMER OWNER WAS ELDERLY MAN WHO SAID REAR SEAT NEVER USED SO BROKEN HANDLE IS NOT DUE TO OVER USE. IN MY OPINION, THE DEALER WHO PERFORMED THE RECALL WORK ON 1/27/16 OVERLOOKED OR FAILED TO ADDRESS THE LEFT REAR DOOR HANDLE - THOUGH FORD IS USING THAT ABSOLVE THEMSELVES OF THEIR RESPONSIBILITIES OR OBLIGATION TO REMEDY. WE NOW HAVE VEHICLE WITH DEFECTIVE LEFT REAR DOOR HANDLE THAT POP OPEN AND INJURE PASSENGER. FORD PROVIDED CASE NUMBER CAS-17185195 FOR CONVERSATION I HAD WITH THEIR "CUTOMER SERVICE" REPRESENTATIVE ON 2/19/19.