NHTSA Complaint #11181136 — 2009 FORD ESCAPE

I STOPPED TO PARALLEL PARK ON A BUSY MAIN STREET IN DOWNTOWN CLOVIS. AS I WAS BACKING AND TURNING INTO A A PARKING SPACE BETWEEN TWO PARKED VEHICLES THE POWER STEERING QUIT WORKING WITHOUT ANY WARNING. I WAS NOT ABLE TO TURN TIGHT ENOUGH TO PARK INTO THE SPACE. ALL I COULD DO WAS TO PULL OUT AND SLOWLY DRIVE HALF A BLOCK TO A LARGE HALF EMPTY PARKING LOT WHERE I HAD ALLOT MORE ROOM TO MANEUVER. I WAS ABLE TO PARK THERE AND WE HAD TO WALK BACK TO THE RESTAURANT TO EAT. WHEN WE RETURNED TO OUR VEHICLE AND AFTER I STARTED IT, I FOUND THE POWER STEERING WAS WORKING AGAIN. I DROVE TO THE CLOSEST FORD DEALERSHIP THAT WAS ALSO WHERE WE HAD PURCHASED OUR ESCAPE FROM. I WENT INSIDE TO TALK WITH A SERVICE WRITER. I TOLD HIM ABOUT THE RECALL 14S05 AND THAT WAS THE PROBLEM I WAS HAVING. I INFORMED HIM THAT THE STEERING COLUMN HAD BEEN REPLACED BEFORE IN 2012 DUE TO A STEERING PROBLEM. WE NEVER RECEIVED A RECALL FROM FORD OVER THE ISSUE IN 2014. HE CHECKED OUR VIN NUMBER AND SAID THEY COULDN'T DO ANYTHING FOR US UNDER THE RECALL. HE SAID I COULD TRY TO CONTACT FORD MOTOR COMPANY AND SEE IF THEY WERE ABLE TO DO ANYTHING FOR US.