NHTSA Complaint #11181086 — 2008 MERCEDES-BENZ E350

FUEL HAS BEEN POOLING ON THE TOP OF THE FUEL PUMP NEAR SENDING, FOR MONTHS I WOULD SMELL GAS AFTER FILLING UP OR EVEN AT ABOUT 3/4 OF A TANK. ASSUMING I HAD PUT IN TOO MUCH; INSIDE FUEL FILLER COVER IT WARNS NOT TO TOP OFF TANK. SOMETHING I DIDN'T SEE UNTIL AFTER THE SMELL OF FUMES. UNDER MB'S PZEV WARRANTY IT STATES THAT IF THIS IS A PART THAT COULD BECOME DEFECTIVE AND HAS GIVEN OWNERS 15 YEARS/150,000 WHICHEVER COMES FIRST TO FILE A WARRANTY CLAIM AND HAVE IT REPAIRED OR REPLACED AT NO COST TO THE OWNER. MY VEHICLE HAS BEEN OUT COMMISSION FOR ALMOST 2 MONTHS BECAUSE THEY SIMPLY BELIEVE THAT I HAVE NOT MAINTAIN SERVICE OF MY VEHICLE, ACCORDING TO A COMMENT MADE BY ONE OF THEIR CUSTOMER SERVICE REPRESENTATIVES ( CALLS ARE RECORDED, DEBBIE WAS THE AGENT'S NAME AND CALL WAS MADE APPROXIMATELY AROUND 10:15 AM ON TUESDAY 2/19/2019. THE DIAGNOSTIC EVALUATION PERFORMED AT PARK PLACE MOTORS CO. IN ARLINGTON TX, DETERMINED THAT IT WAS MY FUEL PUMP AND NOT THE SENDING UNIT, STATED IN THEIR WARRANTY ALL FUEL SYSTEM COMPONENTS ARE INCLUDED PROVIDED THE VEHICLE IS WITHIN THE WARRANTY COVERAGE PERIOD. MY VEHICLE HAS 142,164 MILES AND IS JUST SHY OF 11 YEARS OLD. AFTER VIEWING AND RECEIVING REPORTS OF OTHER OWNERS WHO HAVE HAD SIMILAR ISSUES HAVE THEIR VEHICLES FIXED, AGAIN I BELIEVE THIS TO BE DISCRIMINATORY ON THE PART OF THE DEALERSHIP AND MBUSA AND ASK THAT CONTACT BE MADE TO EITHER OR BOTH TO CLARIFY WHY MY VEHICLE DOES NOT FALL WITHIN THE GUIDELINES OF THEIR WRITTEN WARRANTY COVERAGE.