NHTSA Complaint #11181022 — 2015 CADILLAC SRX

2015 CADILLAC FRONT LIGHTS VERY POOR, DIM. TOOK TO DEALERSHIP, CHARGED US $188 TO "DIAGNOSE" WHEN THE PROBLEM WAS OBVIOUS, THEY WERE CLOUDY. THEN CHARGED US $1774 WE HAD NO CHOICE, LIGHTS WERE DISASSEMBLED, WE NEEDED TO SEE AT NIGHT! NOTE THERE WERE SEVERAL OTHERS GETTING SAME REPAIR RIGHT THERE AT SAME TIME. I WAS ANGRY, DEALERSHIP HAD A "BUTTON" BUILT IN ON COMPUTER TO GET FINANCIAL CREDIT FROM GM, OBVIOUSLY THIS HAPPENS OFTEN. THE CREDIT WAS $800 AUTOMATICALLY,(WE THEN PAID NET $974. )I WANT ALL TO BE REPLACED AND CREDITED. I CALLED GM, THEY ALLEGEDLY CONTACTED CADILLAC AND THEY SAID WOULD NOT HELP US. GM SENIOR REP ADMITTED THIS IS A PROBLEM, HAPPENS OFTEN 2015 MODEL. THIS WAS OBVIOUSLY IS A RECALL ISSUE!. THEY WERE GOING TO CHARGE US $188 (DIAGNOSE) AND NOT FIX IT, OR $1774 TO REPLACE/PUT BACK TOGETHER. GM SENIOR REP SAID WE SHOULDN'T HAVE PAID, IT WOULD HAVE BEEN EASIER TO GET IT SOLVED IF WE DIDNT PAY. WHAT? WE HAD TO SEE! THE LIGHTS WERE IN PIECES, WE HAD TO PAY $188 IF WE DIDNT REPLACE IT AND PAY FOR IT. WE HAD NO CHOICE. PLEASE HELP US GET FULL REIMBURSEMENT THIS IS VERY OBVIOUSLY A PROBLEM WITH MANY OF THESE 2015 SRX. THIS TREATMENT AND CHARGES TO REPLACE WAS OUTRAGEOUS. OUR CAR JUST GOT OUT OF WARRANTY BTW, AND ONLY HAS 47,600 MILES ON IT. WE HAVE ANOTHER CAR 11 YEARS OLD, LIGHTS ARE FINE, WE HAD ANOTHER CAR FOR 20 YEARS NEVER REPLACED FRONT LIGHTS. THEY ARE DEFECTIVE PURE AND SIMPLE, VERY UNSAFE. WE HAD TO USE BRIGHTS BEFORE REPLACE.