NHTSA Complaint #11180660 — 2012 FORD FOCUS

POWER STEERING: SOMETIMES WHEN I START MY CAR AN ERROR MESSAGE WILL SAY "POWER STEERING FAILURE", AND THE POWER STEERING WILL NOT WORK. IF I TURN THE CAR OFF, AND THEN RESTART IT WITHIN A FEW MINUTES IT GOES AWAY. IT STARTED DOING THIS WITHIN A MONTH OF WHEN WE BOUGHT IT, AND BECAUSE THE ERROR ISN'T PRESENT WHEN WE TAKE IT TO THE DEALERSHIP THEY TELL ME THEY CAN'T DO ANYTHING. I HAVE COMPLAINED MULTIPLE TIMES TO THEM, AND THEY HAVE DONE NOTHING. IT HAS BEEN DOING THIS RANDOMLY FOR YEARS NOW, AND AFTER BRINGING IN MY CAR TO HAVE THE CLUTCH LOOKED AT AGAIN (I'VE HAD IT REPLACED 5 TIMES NOW) IT HAD THE POWER STEERING ERROR MESSAGE SHOW UP AND THE TECHS WERE ABLE TO SEE THAT THE CAR HAD NO POWER STEERING ALONG WITH THE MESSAGE. THEY TOLD ME I WOULD HAVE TO REPLACE THE STEERING WHEEL COLUMN, AND EVEN THOUGH IT HAS DONE THIS FROM THE START I WOULD HAVE TO PAY FOR IT.