NHTSA Complaint #11180484 — 2009 FORD ESCAPE

FEBRUARY 1ST 2019 I BROUGHT MY CAR TO THE DEALERSHIP DUE TO INTERMITTENT FAILURE OF POWER STEERING. THE DAY BEFORE THE APPOINTMENT THE POWER STEERING FAILED COMPLETELY. THE DEALERSHIP SAID IT HAD A RECALL AND PERFORMED A SOFTWARE UPDATE. AFTER THAT THE POWER STEERING WORKED PROPERLY FOR TWO WEEKS. ON FEBRUARY 14TH I ATTEMPTED TO DRIVE HOME AFTER WORK AND THE POWER STEERING WAS A COMPLETE LOSS. I RETURNED THE CAR TO THE DEALERSHIP THE NEXT DAY. THEY REPORTED THE TORQUE SENSOR HAD FAILED AND WAS NOT COVERED UNDER THE RECALL. FORD DID NOT ADEQUATELY PREVENT MY CAR FROM THE LOSS OF POWER STEERING. THE DEALERSHIP ORIGINALLY TOLD ME TWO OPTIONS WERE POSSIBLE, UPDATING SOFTWARE OR REPLACING PARTS. NOW THAT THEY UPDATED THE SOFTWARE, THE RECALL WAS CLEARED OFF OF MY CAR BUT THE PROBLEM STILL PERSISTS AND WILL NOT BE PROPERLY ADDRESSED.