NHTSA Complaint #11180436 — 2017 CHEVROLET IMPALA

WE PURCHASED OUR CAR IN SEPTEMBER OF 2018, AND ALMOST IMMEDIATELY WE STARTED NOTICING THE CAR WOULD HESITATE TO START EVERY TIME AFTER WE WOULD PUT GAS, THEN THE CHECK ENGINE LIGHT SUDDENLY TURNED ON.. SO THEN IN DECEMBER WE TOOK IT TO THE CHEVY DEALERSHIP AND THEY FIXED THE PURGE VALVE, AND ALSO CHECKED WHY THE CHECK ENGINE LIGHT WAS ON. THEY RAN SOME TESTS AND SAID THAT CYLINDER 3 WAS MISFIRING, SO THEY RAN MORE TESTS TO SEE WHAT EXACTLY THE PROBLEM WAS. THE PROBLEM IS THAT THE SPARK PLUG TUBES ARE LEAKING AND THE LEAKS ARE CAUSED BY POROUS SPOTS IN THE HEAD CREATED DURING MANUFACTURING. THE SPARK PLUG TUBES ARE PERMANENTLY SEALED INTO THE HEAD AND ARE NOT REPLACABLE. THIS IS A MANUFACTURING PROBLEM THAT NEEDS TO BE TAKEN CARE OF IMMEDIATELY, WE JUST PURCHASED OUR CAR AND THEIR TELLING US THAT THIS PROBLEM IS GOING TO COST $3,000 TO 4,000 TO FIX WHICH WE ARE NOT RESPONSIBLE FOR. PLEASE IF SOMEONE COULD GET BACK WITH ME AS SOON AS POSSIBLE, SOMETHING NEEDS TO BE DONE WE SHOULD BE ABLE TO TAKE IT BACK TO THE DEALERSHIP AND GET A DIFFERENT CAR SINCE OURS HAD A MANUFACTURING PROBLEM WHICH WE ARE NOT LIABLE FOR. THANK YOU .