NHTSA Complaint #11179745 — 2019 RAM 1500

TL* THE CONTACT OWNS A 2019 RAM 1500. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A LEFT TURN, THE VEHICLE JOLTED FORWARD AND CRASHED INTO A SECOND VEHICLE. AFTER THE COLLISION, THE FRONT DRIVER'S SIDE WHEEL WAS DAMAGED AND POINTED TO THE LEFT OF THE VEHICLE. WHEN TURNING THE STEERING WHEEL, THE FRONT WHEELS DID NOT TURN IN EITHER DIRECTION. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A COLLISION CENTER FOR REPAIRS. APPROXIMATELY THREE MONTHS LATER, THE FAILURE RECURRED WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A LEFT TURN. THE VEHICLE WAS TOWED BACK TO THE COLLISION CENTER. UPON INSPECTION, IT WAS DISCOVERED THAT THE STEERING MECHANISM KNUCKLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000.