NHTSA Complaint #11179741 — 2012 KIA OPTIMA

ON JANUARY 24, 2019, MY CAR HAD TO BE TOWED TO SHAKERS KIA IN WATERTOWN CT AGAIN. I HAD BEEN IN CT VISITING FAMILY WHEN I GOT STUCK THERE DUE TO CAR ISSUES. I DROPPED MY CAR OFF DECEMBER 7, 2018 FOR AN ENGINE REPLACEMENT DUE TO A RECALL AND I GOT IT BACK DECEMBER 31, 2018. I DROVE MY CAR HOME TO NC ON JANUARY 4, 2019 AND CAME BACK 2 WEEKS LATER FOR MY SON'S SURGERY SCHEDULED FOR JANUARY 23. ON JANUARY 22, THREE WEEKS AFTER I GOT MY CAR BACK, MY CHECK ENGINE LIGHT CAME ON AND MY CAR WENT INTO LIMP MODE WHILE DRIVING AND HAD TO BE TOWED TO SHAKERS KIA. THEY TEXTED ME AT 9:08AM JANUARY 23 WITH A LINK TO A VIDEO SAYING MY CAR WAS READY. I PICKED IT UP AROUND 5PM AFTER MY SON'S SURGERY. I DIDN'T HAVE THE CAR 4 HOURS WHEN IT DID THE SAME THING AGAIN AND HAD TO BE TOWED. SHAKERS TOLD ME THAT I WAS GONNA BE RESPONSIBLE FOR REPLACING MY THROTTLE BODY BECAUSE I STILL HAVE OLD COMPONENTS FROM MY OLD ENGINE AND MY THROTTLE BODY WAS PART OF THAT. I DIDN'T UNDERSTAND HOW I HAVE OLD COMPONENTS IF MY ENGINE WAS REPLACED, SO I CALLED KIA HEADQUARTERS. SHAKERS REPLACED MY THROTTLE BODY, NO COST TO ME. WELL, WHEN I PICKED MY CAR UP ON JANUARY 30, I ASKED ABOUT THE FUEL LEAK RECALL AND IF MY CAR WAS INSPECTED AS KIA TOLD SHAKERS TO CHECK MINES EVEN THOUGH MY VIN NUMBER WASN'T INCLUDED BECAUSE MY CAR NEEDED TO BE CHECKED BECAUSE MY ENGINE WAS REPLACED DUE TO THE RECALL. I WAS TOLD BY THE TECHNICIAN HECTOR THAT MY CAR WAS FINE AND IT DIDN'T NEED TO BE INSPECTED BECAUSE HE WAS VERY CONFIDENT IN HIS WORK. HE STATED THAT PEOPLE WERE HAVING ENGINE FIRES BECAUSE MECHANICS DON'T KNOW WHAT THEY'RE DOING AND ARE INSTALLING THE ENGINES WRONG. MY CAR DOESN'T RUN THE SAME AFTER HAVING MY ENGINE REPLACED. IT RUNS AND IDLES ROUGH. I PUT IN NUMEROUS CALLS TO KIA ABOUT ISSUES WITH MY CAR AND I'M TOLD OVER AND OVER AGAIN THAT MY CASE MANAGER WILL CALL ME BUT IT'S BEEN WEEKS AND SHE HASN'T CALLED YET.