NHTSA Complaint #11176561 — 2011 JEEP GRAND CHEROKEE

VEHICLE HAD A MISFIRE IN CYLINDER #3. TOOK TO JEEP DEALERSHIP TO DIAGNOSE AND THEY FOUND A ROUNDED CAMSHAFT AND BAD LIFTERS. VEHICLE HAS 104,000 ON IT AND I INQUIRED AS TO OPTIONS. #1 - $4,600 REPAIR (MIN IF THEY DO NOT FIND ANYTHING ELSE) AND THEY WERE HAVING ISSUES GETTING LIFTERS DUE TO BACK ORDER #2 - REPLACE ENGINE, QUOTED $8,600 AND ONCE AGAIN WAS UNSURE THE TIMING AS NO LONG OR SHORT BLOCKS WERE AVAILABLE. INQUIRED AS TO WHAT COULD HAVE CAUSED THIS AND WAS TOLD THAT THERE IS NOTHING, AS THE OWNER, I COULD'VE DONE. THAT SOMETIMES THIS JUST HAPPENS AND IF IT WAS CLOSER IN YEARS TO THE END OF WARRANTY THEY WOULD COVER, HOWEVER SINCE IT IS 7 YEARS OLD THERE IS NOTHING THEY CAN DO. FIND IT SURPRISING AND UNACCEPTABLE THAT WITH A LITTLE RESEARCH YOU CAN FIND THAT THE 5.7 HEMI HAS NUMEROUS COMPLAINTS ABOUT ROUNDED CAMSHAFTS DUE TO BAD LIFTERS. FURTHER ACKNOWLEDGED BY THE DEALERSHIP WHEN THEY WERE COMMENTING ON HOW HARD IT WAS TO OBTAIN THE NECESSARY PARTS TO REPAIR.