NHTSA Complaint #11176504 — 2017 GMC SIERRA 2500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11176504
Vehicle	2017 GMC SIERRA 2500
Component	ELECTRICAL SYSTEM
Date of Incident	January 15, 2019
Date Filed	February 12, 2019
Mileage	12,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I REMOTE STARTED THE VEHICLE TO ALLOW IT TO WARM UP. THE REAR WINDOW DEFROSTER AUTOMATICALLY TURNED ON. AFTER A FEW MINUTES, I GOT INTO THE VEHICLE AND NOTICED A BURNING SMELL AS WELL AS SMOKE COMING OUT OF THE SQUARE CONTROL UNIT ON THE REAR SLIDING WINDOW. QUICKLY, I SHUT OFF THE VEHICLE IN CASE THERE WOULD BE A FIRE. AFTER DOING SOME RESEARCH, I NOTICED THAT THERE HAVE BEEN SEVERAL SIMILAR COMPLAINTS. OTHER PEOPLE HAVE REPORTED THAT THEY NOTICED REAR DEFROSTER WIRES GLOWING AND MELTING TRIM WHILE OTHER HAVE REPORTED SMOKE AND SUBSEQUENT SHATTERING OF THE REAR WINDOW. THIS HAPPENED ABOUT ONE MONTH AGO (I DO NOT HAVE THE EXACT DATE).

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