NHTSA Complaint #11176375 — 2011 CHEVROLET EQUINOX

ON 2.2.2019 AROUND 11AM I LEFT WORK RESTORATION HARDWARE OUTLET 301 W MAIN ST, CHRISTIANA, DE 19702 AND DROVE ACROSS THE STREET TO GET LUNCH AT ACME 1 UNIVERSITY PLAZA, NEWARK, DE 19702. IT WAS 28* OUT AND WE HAD A FEW DAYS OF BELOW 32*. AS I WAS LEAVING THE ACME PARKING LOT ALL THE LIGHTS CAME ON IN THE DASH. I IMMEDIATLEY STOPPED AND SHUT OFF CAR. ACROSS THE STREET WAS AN EXXON STATION ON 300 CHAPMAN RD, NEWARK, DE 19713. THE SERVICE PERSON SAID I WAS LEAKING OIL. HE PUT IN A QUART THEN ANOTHER IT CAME RIGHT BACK OUT AND SAID IT COULD BE A REAR MAIN SEAL. I DID SOME RESEARCH AND FOUND A SPECIAL COVERAGE ADJUSTMENT 'THAT STATED---- PLUGGED PCV ORIFICE IN INTAKE MANIFOLD FOR THE 2010-2014 CHEVROLET EQUINOX EQUIPPED WITH 2.4L ECOTEC ENGINE (LAF, LEA OR LUK) 2.4L ENGINE (LAF, LEA OR LUK) THAT HAVE EXPERIENCED HIGH OIL CONSUMPTION MAY ALSO EXPERIENCE A FROZEN AND/OR PLUGGED PCV (POSITIVE CRANKCASE VENTILATION) SYSTEM DURING COLD WEATHER OPERATION. THIS CONDITION MAY INCREASE CRANKCASE PRESSURE LEADING TO A REAR CRANKSHAFT SEAL OIL LEAK. I KNOW THAT GM NEEDED TO LOOK AT THIS SO I HAD IT TOWED TO DIVER CHEVROLET 2101 PENNSYLVANIA AVE, WILMINGTON, DE 19806 (302) 482-8359. ALMOST A WEEK LATER THEY CALLED AND SAID THE REAR MAIN SEAL BLEW OUT AND THATS WHAT WAS STATED ON THE SERVICE ORDER. I ASKED ABOUT THE MARCH 2015 BULLETIN NO.: 14882 . THEY SAID MY CAR WAS NOT PART OF THAT GROUP AND IT WOULD BE $3200 TO FIX. I ASKED HOW CAN THIS BE WHEN IT CLEARLY IS THE SAME ISSUE STATED IN THE BULLETIN EXACTLY. COLD TEMPS, FROZEN PVC, BLOWN REAR MAIN. I WAS EVEN TOLD A FEW CAR WERE IN DURING THAT COLD SNAP WITH SAME ISSUE, BUT THOSE CAR HAD EXT WARRANTY OR WERE PART OF THE GROUP VIN . SO NOW IM HERE TRYING TO GET HELP FROM YOU. THIS IS A KNOWN PROBLEM AND THEY WONT ACKNOWLEDGE IT. IM A SINGLE MOM WITH 2 KIDS AND I DONT KNOW WHAT TO DO.