NHTSA Complaint #11175731 — 2016 KIA SOUL STEERING

Complaint Details

ODI Number	11175731
Vehicle	2016 KIA SOUL
Component	STEERING
Date of Incident	January 15, 2019
Date Filed	February 8, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE FAILED TO CRANK UPON TURNING THE KEY IN THE IGNITION. DURING THE SECOND ATTEMPT, AN ABNORMAL NOISE WAS HEARD. THE VEHICLE PARTIALLY STARTED AND AN UNKNOWN INDICATOR ON THE STEERING WHEEL FLASHED FOR LESS THAN TEN SECONDS BEFORE THE STEERING WHEEL SEIZED. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE INTERMITTENT FAILURE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING FAILURES RELATED TO THE RECALL CAMPAIGN. THE RECALL WAS ISSUED ON NOVEMBER 16, 2017. THE CONTACT WAS CONCERNED ABOUT DRIVING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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