NHTSA Complaint #11175707 — 2012 MAZDA MAZDA3

TL* THE CONTACT OWNS A 2012 MAZDA 3. WHILE DRIVING AT AN UNSPECIFIED SPEED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JENKINS MAZDA OF OCALA (352-815-2425, LOCATED AT 1740 SW COLLEGE RD, OCALA, FL 34471) WHERE THE FUEL PUMP AND GAUGE WERE REPLACED. THE CLUTCH WAS REPLACED SIX MOTHS LATER. FIVE MONTHS LATER, THE VEHICLE LEAKED FLUID IN THE DRIVEWAY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN DIAGNOSED AND REPLACED THE DRIVER'S SIDE TRANSMISSION AXLE. SEVEN MONTHS LATER, WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE MADE A CLUNKING SOUND AND WAS TOWED TO THE SAME DEALER WHERE THE TECHNICIAN DIAGNOSED AND REPLACED THE ENTIRE TRANSMISSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED TO PROVIDE A DISCOUNT TOWARDS THE COST OF A NEW VEHICLE. THE OFFER WAS NOT ACCEPTABLE. THE CONTACT'S VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,740.