NHTSA Complaint #11175011 — 2018 HONDA CR-V

WE PURCHASED OUR 2018 HONDA CRV IN AUGUST OF 2018 AND SOON AFTER FOUND OUT SHORTLY AFTER THAT THERE WAS A KNOWN PROBLEM WITH GAS GETTING INTO THE OIL IN THE 1.5 L MODELS IN THE YEARS 2017 AND 2018. WHEN I CHECKED THE OIL SOON AFTER THE PURCHASE I NOTICED IT APPEARED TO BE A BIT HIGH ON THE DIPSTICK. I DECIDED TO CHANGE THE OIL MYSELF AT ABOUT 1500 MILES AND FOUND THERE WAS 7.5 QUARTS WHEN THE ACTUAL AMOUNT SHOULD HAVE BEEN 3.7 QUARTS. WITHIN A FEW DAYS OF CHANGING THE OIL I NOTICED THE OIL WAS UP HIGHER ON THE DIPSTICK AGAIN SO I MADE AN APPOINTMENT AT WILDE HONDA FOR SERVICE. I WAS TOLD THERE WOULD SOON BE A FIX FOR THE ISSUE AND THEY CHANGED THE OIL. I BROUGHT THE VEHICLE BACK A COUPLE WEEKS LATER TO HAVE THE FIX DONE TO THE VEHICLE. I TOOK THE VEHICLE HOME AND SOON AFTER FOUND THE OIL HIGHER ON THE DIPSTICK AGAIN. I TOOK IT BACK TO HONDA SERVICE AGAIN AND THEY CHANGED THE OIL BUT DID NOT CHECK HOW MUCH OIL WAS ACTUALLY IN THE ENGINE. I PULLED OUT OF HONDA SERVICE AND IT IMMEDIATELY APPEARED HIGH ON THE DIPSTICK BUT I WENT HOME WITH THE VEHICLE. I WAITED A WEEK OR SO AND CHANGED THE OIL MYSELF AND CHECKED THE AMOUNT OF OIL WHICH WAS 4.7 QUARTS SO 1 QUART OVER. I CALLED HONDA SERVICE ABOUT THE ISSUE AND THEY SAID THEY CAN DO NO MORE TO HELP AND SUGGESTED I CONTACT HONDA OR GO THROUGH MEDIATION. I HAVE NEVER HAD A VEHICLE WITH AN ISSUE LIKE THIS AND I SEE IT IS PRETTY WIDESPREAD AND NOT JUST IN THE USA. I GUESS I WILL WORK THROUGH MEDIATION AND SEE WHAT CAN BE DONE. WE'D REALLY LIKE TO JUST TRADE IT IN FOR A NEW MODEL THAT DOES NOT HAVE THIS ISSUE. SHOULD HAVE BOUGHT THE TOYOTA RAV4 INSTEAD.