NHTSA Complaint #11174945 — 2011 BUICK REGAL

NOTHING WRONG WITH THE CAR UNTIL I HAD IT SERVICED AT MCCURRY-DECK DEALERSHIP WITH A NOISE IN THE STEERING. THEY WORKED ON THE STEERING GEARS, RACK&PINION AND JUST ABOUT EVERYTHING IN THE STEERING OF THE CAR. ALL COVERED UNDER A SERVICE CONTRACT. THEY PUT AFTERMARKET PARTS ON MY CAR THAT THEY TOLD THE ADVISER AT THE SERVICE CONTACT THAT THERE WAS WARRANTY ON PARTS AND LABOR. WHEN I PICKED UP THE CAR, IT NEVER WAS FIXED. BROUGHT IT BACK TO THE DEALER AND THEY LOOKED AND ADVISED THAT THE PARTS THEY PUT IN DON'T HAVE WARRANTY ON LABOR AND I WOULD HAVE TO PAY LABOR. THEY NEVER ADVISED MYSELF OR THE PERSON WHO AUTHORIZED THE REPAIR THAT THE PART THEY USED DIDN'T HAVE WARRANTY. THEY TOLD THE ADVISER IT HAS A 24 MONTH PARTS AND LABOR WARRANTY, WHICH WAS A LIE. NOW I HAVE A CAR THAT I JUST SPENT 2072. TO FIX, BROKEN BECAUSE THEY DID NOT HONOR WHAT THEY TOLD THE SERVICE CONTRACT PEOPLE THE PART HAD AND I CAN NOT PAY THE LABOR TO HAVE IT FIXED. THE DEALERSHIP YESTERDAY ADVISED THAT THEY ARE GOING TO FIX MY CAR. THEY ARE SAYING THEY TOLD THE ADVISER AT THE SERVICE CONTRACT REPRESENTATIVE THAT THERE WAS NO WARRANTY ON THE PART, AND THE ADVISER AT THE SERVICE CONTRACT OFFICE ADVISED THAT THEY WOULD NEVER WOULD HAVE AUTHORIZED FOR THAT PART TO BE USED WITH NO WARRANTY. THEY HAD MY CAR FOR 3 MONTHS AND I STILL HAVE A CAR THAT HAS A DEFECTIVE PART.