NHTSA Complaint #11174913 — 2004 BMW 545I

BARE WIRES INSIDE THE HEADLIGHT HOUSING, THESE ARE HID LIGHTS MADE BY HELLA FOR BMW THEY ARE OEM. WHEN CONTACTING BMWNA THEY SAY THAT'S NOT HOW THEY MAKE THERE LIGHTS AND BLAME HEAT AND THE CAR NOT BEING MAINTAINED AT A BMW DEALERSHIP, WELL THE REST OF THE WIRING ON THE CAR IS JUST FINE EVEN THE WIRES THAT COME IN CONTACT WITH A HIGH HEAT PRODUCING ENGINE... IT'S THE SAME EXACT ISSUE MERCEDES BENZ HAD ON THE W202 CHASSIS, WIRES THAT WOULD DEGRADE AT AN EXTREMELY FAST RATE. BUT FOR HEADLIGHTS THAT COST WELL OVER $1000 EACH. BUT MY QUESTION IS WHAT HAPPENS WHEN A FAMILY IS OUT AT NIGHT AND THERE HEADLIGHTS MALFUNCTION BECAUSE OF SOMETHING BMW KNOWS ABOUT BUT REFUSE TO TAKE RESPONSIBILITY AND SAID FAMILY HAS A WRECK AND KILLS MULTIPLE PEOPLE BECAUSE OF A KNOWN PROBLEM. THIS IS MY SECOND ATTEMPT AT GETTING SOMETHING DONE THE FIRST WAS CONTACTING BMWNA WHICH EQUALED TO INSULTING SOMEONE'S KNOWLEDGE OF ELECTRICAL COMPONENTS. ALSO THE HEADLIGHTS NO LONGER ADJUST, THE ANGEL EYES NO LONGER WORK BULBS BLOW AS SOON AS THEY ARE REPLACED AND CONSTANT WARNINGS THAT PARKING LIGHTS HAVE A MALFUNCTION. TELLING SOMEONE HEAT IS THE CAUSE MAKES AN AUTOMOTIVE COMPANY KINDA LOOK IGNORANT ESPECIALLY WHEN WIRES TOUCHING AN ENGINE ARE NOT EFFECTED BY HEAT AT ALL AND ARE STILL 100% FLEXIBLE AND HAVE NOT LOST ANY OF THE INSULATION. YOU CAN SEE SOME OF THE WIRES HAVE LIQUID ELECTRICAL TAPE USED, SHOULD ANY VEHICLE WITH 119XXX MILES HAVE SUCH AN ISSUE?