NHTSA Complaint #11174907 — 2014 FORD EXPLORER

STARTED VEHICLE TO GO TO WORK AND HAD NO POWER STEERING. POWER STEERING ASSIST FAULT SERVICE REQUIRED BOX POPPED UP. TURNED VEHICLE OFF AND ON, STILL FAULTED SO I TRIED A FEW MORE TIMES. PUT VEHICLE IN REVERSE, BACKED UP, THEN WENT FORWARD. LOST STABILATRAC, WENT INTO MENU AND BOX WAS UNCHECKED AND I WAS UNABLE TO SELECT IT. ALSO AT THE SAME TIME A COLLISION WARNING FAULT APPEARED. LOOKED DOWN AT THE TERRAIN MANAGEMENT, THERE WERE NO LIGHTS ILLUMINATED SO I TURNED IT. INSTANT TERRAIN MANAGEMENT FAULT APPEARED. SO NOW I HAVE 4 BOX FAULTS ON THE LEFT DISPLAY AND TWO YELLOW STABILATRAC LIGHTS ON TO THE RIGHT, ONE SAYS OFF WITH THE SYMBOL AND THE OTHER JUST THE SYMBOL. TRIED UNHOOKING BATTERY, NO LUCK. CALLED FORD DEALERSHIP, MADE AN APPOINTMENT FOR 2 DAYS LATER, THE EARLIEST. STARTED VEHICLE UP NEXT DAY, NOTHING CLEARED. CALLED TOW COMPANY AND TOLD THEM TO TAKE IT TO THE DEALERSHIP AND IT CAN SIT THERE. TALKED TO SERVICE MANAGER AND SOUNDS LIKE THEY ALREADY HAD AN IDEA I WAS GOING TO BE GETTING A NEW STEERING RACK. I'M JUST GLAD I WASNT DRIVING AT HIGH SPEEDS LIKE A LOT OF THE OTHER POSTS AND HOW ARE A FEW YEARS ON RECALL WHEN IT SEEMS TO BE ALL YEARS FROM 2011 ON UP. VEHICLE IS WAITING FOR ANOTHER DAY TO GET INTO THE MECHANICS BAY EVEN THOUGH I ALREADY KNOW IT WILL BE A 1500 TO 2500 DOLLAR REPAIR. VEHICLE HAS 76K MILES. DONT GET ME STARTED ON THE KEY FOB. OH AND IT WAS -38 DEGREES WITH WINCHILL.