NHTSA Complaint #11174849 — 2017 FORD ESCAPE

STARTING ON DEC 12, 2018 MY 2017 FORD ESCAPE GOT AN ERROR MESSAGE AUTO STARTSTOP SHIFT TO P RESTART ENGINE. THIS OCCURS WHEN THE CAR IS STOPPED AT A RED LIGHT/STOP SIGN. OTHER VARIABLES ARE: CAR IN DRIVE, FOOT ON BRAKE, LIGHTS ON, HEATER ON, SEAT WARMERS ON, STEERING WHEEL HEATER ON, RADIO AND OUTSIDE TEMPERATURE BELOW 40 DEGREES. AUTO START STOP SYSTEM ACTIVE. INSTRUMENT PANEL MESSAGE INSTRUCTED ME TO SHIFT INTO PARK AND MANUALLY RESTART ENGINE, WHICH I DID. ENGINE RESTARTED FINE. NO FURTHER ERROR MESSAGES OR INDICATOR WARNING LIGHTS WERE DISPLAYED. THIS HAPPENS TWO OR THREE TIMES A DAY IN THE MORNING. ONCE THIS HAPPENS IT WILL NOT DO IT ANY MORE THAT DAY. HAVE TAKEN THE CAR IN TO THE DEALER THEY CAN NOT FIND ANYTHING WRONG WITH IT. THE CAN NOT RECREATE THE ERROR TO SEE WHAT IT IS. THEY HAVE CHECKED THE BATTERY AND ALTERNATOR. IT HAS OCCURRED EVERYDAY SINCE JAN 25, 2019. VERY DANGEROUS CONDITION, BEING DISABLED IN TRAFFIC WHEN EXPECTING TO ACCELERATE AWAY FROM A RED STOP LIGHT AFTER IT TURNS GREEN. THIS IS A HAZARD FOR POTENTIAL REAR END COLLISION.