NHTSA Complaint #11174806 — 2014 CHEVROLET EQUINOX

ON THURSDAY, 31 JANUARY I WAS DRIVING MY 2014 CHEVY EQUINOX HOME FROM WORK ON THE HIGHWAY DOING ABOUT 60-62 MPH AND HEARD A POPPING NOISE FOLLOWED UP WITH MY CAR MAKING A LOUD NOISE AND THE DISPLAY STATING THE CAR WAS LOW ON OIL AND THE ENGINE WAS POWERING DOWN, TO STOP THE CAR IMMEDIATELY. LUCKILY I WAS ABLE TO PULL INTO A LOCAL MUFFLER SHOP BEFORE MY CAR DIED. THEY WERE ABLE TO DIAGNOSE THE PROBLEM AFTER SOME DIAGNOSTICS AND STATED THAT THEY HAD SEEN THIS SAME ISSUE RECENTLY WITH MULTIPLE CHEVY EQUINOX'S. THEY ALSO INFORMED ME OF A TSB DATED JAN 22, 2016. THE REF # IS PIP5093B. THEY WERE UNABLE TO REPAIR MY VEHICLE AND RECOMMENDED THAT I CONTACT CHEVY ABOUT A POSSIBLE RECALL AND TO HAVE THE VEHICLE TOWED TO A DEALERSHIP. AS SOON AS I CALLED THE DEALERSHIP, I TOLD THE GENTLEMAN I HAD A CHEVY EQUINOX WITH A MAJOR OIL LEAK. HE IMMEDIATELY TOLD ME IT WAS THE REAR MAIN SEAL. I ASKED HIM HOW HE KNEW THAT AND HE STATED THAT WITH THE COLD WEATHER WE HAVE BEEN HAVING THAT HE HAD A FEW OTHERS IN THE SHOP CURRENTLY THAT WERE GETTING REPAIRED FOR THE SAME ISSUE. I ASKED IF THERE WAS ANY TYPE OF RECALL OR ANYTHING AND WAS TOLD IT WAS NOT. I CONTACTED CHEVY AND ASKED ABOUT THE ISSUE. I TRIED TO STRESS MY CONCERN WITH THE FACT THAT THIS HAS BEEN HAPPENING SO MUCH RECENTLY WITH THE HOPES THAT THIS WOULD BE LOOKED INTO BY CHEVY. A CASE WAS IMMEDIATELY CREATED, AND I WAS TOLD THAT I WOULD HAVE TO HAVE THE VEHICLE OFFICIALLY DIAGNOSED BY A CHEVY DEALERSHIP BEFORE ANYTHING COULD BE DONE. SO I HAD MY VEHICLE TOWED TO A CHEVY DEALERSHIP SINCE IT WAS NOT DRIVABLE. WHILE THE TOW TRUCK OPERATOR WAS LOADING MY CAR FOR TRANSPORT, HE INFORMED ME THAT HE HAD RECENTLY TOWED MULTIPLE EQUINOX'S RECENTLY DUE TO THE SAME MASSIVE OIL LEAK. THE DEALERSHIP CONTACTED ME AND CONFIRMED THE ISSUE WAS THE REAR MAIN SEAL. I WAS TOLD THAT THE COST OF REPAIRS WOULD BE $2,184.00 + TAX.