NHTSA Complaint #11174354 — 2014 FORD EXPLORER

WHILE DRIVING OUR 2014 FORD EXPLORER, THE SERVICE STEERING ASSIST WARNING LIGHT CAME ON, THEN THE ACS FAULT WARNING LIGHT CAME ON. AT THAT TIME, THE POWER STEERING WENT OUT AND THE TURN SIGNALS QUIT WORKING PROPERLY. THE VEHICLE COULD STILL BE STEERED MANUALLY BY A PHYSICALLY STRONGER PERSON, BUT NOT BY THE AVERAGE PERSON. THE VEHICLE WAS TAKEN TO THE LOCAL FORD DEALERSHIP, WHERE WE WERE INFORMED THAT A NEW RACK AND PINION WOULD BE NEEDED. THE DEALER SERVICE MANAGER STATED THAT THIS REPAIR HAS BEEN COVERED UNDER A PREVIOUS RECALL FOR 2011-2013 EXPLORERS, HOWEVER, THAT MY PARTICULAR MODEL WAS NOT COVERED. AFTER DOING MORE RESEARCH, THE STEERING GOING OUT SEEMS TO BE A COMMON PROBLEM IN ALL LATE MODEL FORD EXPLORERS. I AM CONCERNED THAT IF FORD HAS NOT RESOLVED THIS ISSUE IN LATER MODEL EXPLORERS, THERE WILL BE ACCIDENTS RESULTING FROM THIS MALFUNCTION.