NHTSA Complaint #11173808 — 2009 FORD CROWN VICTORIA

I HAD JUST GOTTEN HOME FROM WORK. I PUT MY CAR IN REVERSE AND WENT TO GO TURN THE STEERING WHEEL TO RIGHT AND THE STEERING WHEEL SEEMED LIKE IT WAS STUCK OR CAUGHT ON SOMETHING SO I TRIED TO TURN IT IT THE OTHER WAY TO SEE IF I COULDN'T GET IT TO LOOSEN UP AND WHEN I HAD TURNED IT TO THE RIGHT AGAIN THE WHOLE STEERING WHEEL SNAPPED. IT DIDN'T TAKE MUCH TO SNAP IT. THE GOOD PART IS I WASN'T ON THE INTERSTATE HOWEVER I WAS ON THE INTERSTATE ABOUT 10-15 MINUTES BEFORE THAT. AND IF THAT HAD HAPPENED ON THE INTERSTATE WHO KNOWS WHAT WOULD HAVE HAPPENED. HOWEVER RIGHT NOW I WAS ABLE TO HACK THE CAR IN MY DRIVEWAY I HAD TO TURN THE SHAFT BY HAND. THIS IS A BIG SAFETY ISSUE. AND WOULD LIKE SOMEONE ELSE TO PAY TO HAVE THIS ISSUE FIXED BC PROUTY FORD IN DOVER FOXCROFT SAID THEY WORKED ON THIS AND FIXED THE SHAFT AND IT DIDN'T SEEMED FIXED.