NHTSA Complaint #11173717 — 2014 CHEVROLET EQUINOX

VEHICLE HAS 66,000 MILES ON IT AND IS A 2014. BOUGHT THE VEHICLE USED. ALWAYS HAD OIL CHANGED ON TIME AND TOOK VERY GOOD CARE OF VEHICLE. WHILE DRIVING ON A MORNING IT WAS -5 DEGREES OUTSIDE THE CHECK ENGINE AND THE OIL LIGHT CAME ON. A MINUTE LATER, THE MOTOR SHUT OFF. THE CAR STARTED BACK UP BUT WAS TOWED TO OUR MECHANICS GARAGE. OUR MECHANIC COMPLETED A DIAGNOSTIC AND RULED THE PROBLEM TO BE THE PCV/REAR SEAL. I CALLED GM MOTORS BECAUSE I SAW A GM BULLETIN STATING THAT THIS HAS BEEN AN ONGOING ISSUE WITH THIS YEAR, MAKE AND MODEL OF VEHICLE. THEY INFORMED ME THAT OUR VIN WAS NOT COVERED BECAUSE THE CAR'S PARTS WERE NOT MANUFACTURED IN A SPECIFIC FACTORY. I REQUESTED AN EXPLANATION AS TO WHY THAT MATTERS IF IT IS STILL HAPPENING TO OUR VEHICLE. GM REFUSED TO GIVE ME AN ANSWER. THEY SUGGESTED THAT I TOW MY VEHICLE TO A GM DEALERSHIP TO GET THE DIAGNOSTICS FROM THEM. I DID SO. IT COST $95. GM ESCALATED MY ISSUE WITHIN THE COMPANY. I WAITED 3 DAYS FOR AN ANSWER AS TO IF THEY WOULD HELP PAY FOR THE COST TO FIX THIS PROBLEM-WHICH THE DEALERSHIP STATED WOULD COST $1800.00. GM CALLED ME BACK AND SAID THEY CANNOT HELP AND THERE IS NOTHING THEY CAN DO. I WILL CONTINUE TO LOOK FURTHER INTO THIS ISSUE AND FILE MORE COMPLAINTS. THE CUSTOMER SERVICE WAS POOR AND THE REPRESENTATIVE THAT MY CASE WAS PUSHED UP TO WAS EXTREMELY RUDE AND NOT HELPFUL. I ASKED THEM TO HELP PAY FOR A RENTAL VEHICLE WHILE OUR CAR GETS FIXED AND THEY REFUSED.